Hello, you may remember from last week’s blog that we had trouble getting home from Italy. After a week in the Italian alps, we packed ready to catch our flight home on Sunday. At 3am we received a message from BA saying our flight was cancelled (there had been storms in London and the plane did not arrive in Italy ready to take us back). We therefore booked into a hotel in Milan, and waited for our rescheduled flight on the following Tuesday. (Yes, Tuesday.) The hotel was lovely, and we had internet, therefore although inconvenient it wasn’t the end of the world, we could both work, there are worse things in life.

However, by Tuesday I was SO ready to go home. There was a limit to how useful my work was without my computer (I could access the library on my phone, but reading theology books on a phone is not quite as easy as reading them on a large screen). The weather was really hot, so although we were near Milan, a hot hour on a train to get to the centre, followed by tourism in an overheated city, was very unattractive. So we stayed in the hotel–literally inside the hotel. Which after two days made me a bit desperate for fresh air (but when I ventured outside, the air was thick with fumes and it was so very hot, it was not ‘fresh’ at all!)

Tuesday morning, we packed our things ready to go home. I joked with Husband about how I had mixed my clean and dirty clothes before, and this time I wondered whether I should try to keep the not-too-dirty ones separate…just in case… But I didn’t. Although I did decide to keep snacks and water bottles, thinking I would discard them at the very last moment.

We left the hotel and entered the stale-aired chaos of the airport. Too many people, concentrating on pulling luggage, avoiding other travellers, signs flashing, noisy tannoy, watching the red letters on the information board, keeping track of my valuables, ignoring the smells of fast-food outlets, and perfume, and bodies, trying to balance on the escalator. Much too much noise and smell and stress. (I am not a happy traveller.)

We checked in and left our bags. BA had moved us down a group when it reissued the tickets, so we requested to be put back into the group we had paid for (Group 4–so nothing fancy, just not left until the very end when all the overhead lockers would be full.) The kind person at check-in moved us into Group 3. We walked to the gate. Due to Brexit (so much I could write) we have to go to passport control via separate screens, entering details about visas and right-to-stay, which adds another long queue to enter and depart Europe. We eventually arrived at the gate, waited to board.

We boarded the flight pretty much on time. Then we waited. There was a fault on the aircraft; an engineer was sent. We waited. After a couple of hours (yes, hours) they brought round cans of drink and biscuits. At one point they warned us the lights and air-con would turn off, as they were ‘switching everything off and then restarting the system.’ This reminded me of my son’s advice when my computer won’t work. It did not bode well. After about 4 hours, we were told they couldn’t fix the fault, we should collect our luggage, and we would be sent to hotels and contacted about new flights. Super.

We went back to the terminal (via the annoying extra queues because of Brexit) and collected our bags. There was no one with a sign telling us what to do or where to go. I went to security, and they suggested I should go to the BA lounge. There was a BA representative, but he did not make his presence obvious, and certainly did not make any announcements. If I had been travelling alone, I would have felt very insecure. I chatted to a couple of passengers who were travelling alone, and told them the information I had. When we left, I went via the lounge and told them they should send someone with a sign to the arrivals hall, because people did not know what to do. I’m afraid the bossy-school-teacher is still in me.

However, I was not alone, and 40ish years ago, I chose wisely. As soon as the flight was delayed, Husband had looked online for other flights leaving Milan. The instant they announced our flight was cancelled, he booked tickets on the flight the following day, and rooms back at the Sheraton. I suggested that if the flights BA sent were better, maybe we should use those? He made non-committal noises.

We returned to the lovely Sheraton. No clean clothes, yuk. But I still had water and snacks. We got to our room sometime after midnight. A message from BA arrived. They offered us tickets at 5am the following mornings (so after maybe 3 hours sleep) to Zurich. Yes, Zurich. We would then spend 12 hours in Zurich airport, and catch the evening flight to Heathrow. We declined, and requested a refund.

Wednesday, three days after our scheduled flight, we returned to the airport. The flight was delayed, which worried me, but after about an hour, we taxied to the runway. We made it home. It was so lovely to finally arrive, to see the animals, to unpack, to have clean clothes and my own bed. In the grand scheme of things, a few days in Europe staying in a hotel is not so bad. But something about being in limbo, of not being able to do things we have planned (I missed the funeral of a friend, for example) was very unsettling. We have our plans, and we like things to be normal. Normal is something to be valued, but we often don’t notice it until it’s missing.

Hoping you have a nice ‘normal’ week this week. Thanks for reading.
Take care.
Love, Anne x